Our portfolio

Case Studies

Solion Estates manages limited residential properties across London and the South East. Below are detailed case studies that showcase our approach and results.

Case Study 1 – Stratford, E15 (1-Bedroom Apartment)

Background

A one-bedroom apartment with a long-term tenant who previously had concerns about delayed responses.

Challenges

  • Delayed response times (72 hours+)
  • No maintenance record
  • Lack of communication
  • No structured update process

What Solion Did

  • Introduced monthly landlord updates
  • Centralised all documents and certificates
  • Created a preventative maintenance plan
  • Improved communication channel with the resident

Outcome

Resident satisfaction increased quickly and landlord visibility improved.

Key Performance Indicator

Response time improved from 72 hours to 24 hours.

Case Study 2 – Royal Docks, E16 (2-Bedroom Apartment)

Background

A modern apartment in a high-demand location previously experiencing repeated maintenance issues.

Challenges

  • No rent-review plan
  • Residents unsure who to contact
  • Repetitive issues not fully solved
  • No performance tracking

What Solion Did

  • Carried out market benchmarking and rent analysis
  • Introduced a maintenance log
  • Set up better communication flows
  • Established a future rent review plan

Outcome

The tenancy stabilised, repetitive maintenance issues decreased, and expectations are now clearer.

Key Performance Indicator

Repetitive issues reduced due to a structured maintenance process.

Case Study 3 – West Wickham, BR0 (3-Bed Flat)

Background

A well-located flat with an established tenant, but lacking a compliance framework.

Challenges

  • Missing certificates
  • No compliance schedule
  • No digital records
  • Maintenance managed informally

What Solion Did

  • Rebuilt the digital tenancy file
  • Verified all historical documents
  • Renewed expired certificates
  • Created an annual compliance and maintenance plan

Outcome

The property is now fully compliant with a documented audit trail.

Key Performance Indicator

Compliance increased from 40% to 100% in just 30 days.

Case Study 4 – Woolwich, SE18 (1-Bedroom Apartment)

Background

A resident experiencing delayed repairs and unclear communication.

Challenges

  • Slow repair response (3–5 days)
  • No clear contact channel
  • No previous management file
  • Multiple unresolved issues

What Solion Did

  • Introduced a clear reporting pathway
  • Logged all outstanding tasks
  • Resolved all open issues within 48 hours
  • Rebuilt the property's entire management file

Outcome

Repairs are now handled quickly and communication is well structured.

Key Performance Indicator

Repairs resolved within 24–48 hours.